FAQS

1. What is your company name and homepage ?

 

Company name:Xiamen Lan Yu Global Trade Co., Ltd.
Homepage:www.decorcanvasprints.com

 

2. Why are your oil paintings cheap but in good quality?
 Firstly, we want to promote our products; Secondly, our offer is based on reasonable profit, not on wild speculations.



3.  What are your main product groups ? Do you sell oil paintings, art prints and group paintings ?

Main product : Oil painting,Canvas prints (art prints),sell group paintings too.

 

4. Are all paintings handmade?
Yes, all our paintings claimed to be Prints Painting on canvas. 
 

6. Do you sell chinese paintings with ink ? If yes, do you have pictures of the quality and for my templates?
Yes, we sell Chinese painting with ink, but very less. We sell prints of Chinese paintings.

 

7. Do you have Minimum Order Quantity?
Our MOQ is 1 Piece, sample is available.

8. How long does it usually take to deliver the paintings?
 We'll make the shipment to you immediately if your order is in stock; if your order is out of stock, Our artists will try best to custom paint for you. Single painting will be ready for shipment in 5-7 days and bulk order will be ready for shipment in 15 to 20 days when we receive your deposit. We will mail you the paintings once we get your confirmation to make the shipment by express; if without frame, it will take 5-7 days arrive worldwide, if bulk order with frames or stretched by seaway, it will take about 18 to 40 days arrive worldwide.

9. Are your artworks copyrighted?
Almost all the paintings or prints to be reproduced are in the public domain. So there's no need to worry about it. Should you find we have infringed anyone's copyright, please contact us.

10. Can you offer any size of painting, say big sizes?
 Yes, we can do any size, big sizes are available here,At the same time, we are ready to offer small sizes as well basing on your needs.

11.Can you do Customization & Reproduction if I provide a photo or a famous painting?
Yes, we do Customization & Reproduction service, please check the details and sample In the bottom. You need to send the pictures to our email, tell us the sizes you want to paint, then we will quote you exact price. We will take photos for you check after the painting is finished before post.

12. What kind of terms of payment?
 We prefer paypal

13. Does the packaging safe and arrive in good conditions?
 Yes, Safe Packing guarrantee, all the paintings will arrive your door under good conditions. We response to problem of shipping if there unfortunately is.

14. Is drop shipping available?
Yes, it is, we can send to worldwide.

 

15. What is your annual revenue?

Around a million dollars.

17. Did the shipping company ever lost goods, if yes, who will be responsible for the loose ?
We responsible for the loose. We send the good by express delivery or registered regular mail, it is very salf and usually no lost.

 

18. How can i avoid to pay custom here ?
We usually declare very less value on parcel to reduce the cutom or avoid the custom for our clients.

 

19. How many workers do you have? How long your company do exist?
We have 58 artists to work together with us, and we have 6 printers for canvas printing and 16 workers (9 workers for printing, and 7 workers make frames) . We own a gallery since 2008 and establish company 2012.

 

20. Can you do beside oil painting also art prints ? How many different printers do you have and how is the quality of your printers ?
Yes, we do both oil painting and art prints.  We have 8 Roland printers now, the best qulaity DPI is 2800, below is a sample.

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